We are looking for an exceptional Customer Support / Coach to support and support our members fitness, nutrition and health questions and keep them happy, motivated and supported!
ROLE AND RESPONSIBILITIES
• Customer Support – support our members who send in questions via the in-app chat.
• Counsel, Support, Motivate, Advise – support, motivate, counsel and advise members on their Active8me journey. From the member’s questions assess their needs; assess their habits; assess their compliance and commitment to the program. Ultimately we are there to help them. Give fitness, nutrition and health advice based on questions from members including photos of meals or exercises they may send in. Counsel clients on basic rules of good nutrition, and healthy eating habits to improve their health and wellness. And similarly on exercise. Make practical suggestions of changes or advice accordingly so that they keep going with the program and see results (taking into account their cost, preferences, adherence, goals).
• Make suggestions based on DNA results – in addition to the normal coaching of members, members who have signed up for our Platinum program receive a Nutrigenomics DNA test and associated report. They may share this with the Active8me team and be looking for our coaches to give further suggestions and advice based on this report in order to further personalize their program.
• Evangelist – serve as an evangelist for Active8me’s beliefs around healthy, active iiving and our overall brand.
KEY SKILLS AND EXPERIENCE
• *** Nutrition, Fitness or Health Qualifications – you are a nutritionist or dietician with qualifications. And/or you have a personal training qualification or exceptional experience.
• Serve As A Fountain Of Knowledge – you need to have good fitness, nutrition and health knowledge to address and answer questions from customers.
• Infectious positivity – you have an upbeat personality that is warm, infectious, positive and energetic.
• Exceptional communication skills (both verbal and written) – you have a natural affinity for client relations and understand how important our external client facing interactions and support are. You are a good listener and able to sooth even the most fire-breathing of customers.
• Fluent in English – you are fluent in English. Fluency in another language is also beneficial.
• Passion for fitness, nutrition and health – we believe that to do something great you need to be passionate about what you do and passionate about why you’re doing it. We want someone who has a passion for building a fitter, healthier Asia-Pacific and who is going to enjoy coming on this awesome journey with us. We want our customer facing people to reflect the passion, quality and vision of everything Active8me.
• Team Player – we want someone who can work within a team environment well. Someone that truly believes the best outcome comes from the sum of many parts and the way they work and lead reflects that. Someone who is eager to contribute to the overall team.
Preference - currently living in Singapore so you can join the team here.
Applicant must be Singaporean, PR or have an existing ability to work in Singapore.
(We may look at someone outside if they are of an exceptional quality).
JOB TYPE
Part-time
For more information contact:
Jeremy Rolleston
Founder & CEO