The JetQuay CIP Terminal is an elite Airport terminal at Singapore Changi Airport which opened in September 2006. As the choice terminal for private jets, JetQuay is equipped and furnished to serve up a comprehensive suite of top-notch VIP services, including dedicated airline check-in and immigration clearance, a well-appointed lounge to wine and dine, as well as a limousine service that escorts elite guests to and from their aircraft. Our services are available to any passengers travelling on full-service carriers, on any class - arriving, departing or transiting through Terminals 1, 2, 3 and 4.

JetQuay strives to provide an unparalleled level of personalised service and support for discerning travellers transiting through Changi Airport in Singapore. "When customers go home happy, without any complaints! My motto is: “When customers are happy, I am happy.”" - Edward, Lounge Supervisor "I know I have delivered first-class service when a customer shows his gratitude — and he keeps coming back" - Connie, Guest Relations Ambassador

JetQuay focuses heavily on training and staff bonding initiatives. Newcomers will undergo a two-week programme that comprises theory and practical training. A mentor will appraise them and teach them the right protocols of handling elite guests. They will then take theory and practical assessments. To keep staff abreast of latest developments, JetQuay works with key partners to conduct training on product knowledge, airport rules and regulations. JetQuay also believes a tight-knit team can move mountains. JetQuay organises frequent get-togethers so staff can bond with one another!

KEY RESPONSIBILITIES: - An Assistant General Manager envision their company's future and implement plans, strategies and policies to guide and direct their employees to achieve it. - Establishing organizational compliance and control standards to ensure company staff follow ethical business practices. - Develops work plans for project management staff and oversees the creation of project budgets and is also responsible for creating the project management information system, ensuring that information reaches relevant staff in a timely manner. - Build company's image by interacting with community organizations, customers, government officials and employees. - Responsible for managing assigned programs to ensure both the employees’ KPI's and company expectations are met through effective business plan strategy development/deployment, maintaining positive client relationships, people management, and prudent financial management. - Communicate with employees regarding KPI performance and action plans. Manage and build employees relationships at all levels. - Coach and develop direct reports to acquire and refine necessary job skills through constructive feedback, ongoing training, and other coaching techniques. Conduct regular performance reviews and one-one-one meetings with direct reports to evaluate performance against KPIs. - Partner with the other leaders and human resources to execute strategic recruiting and employee engagement programs to attract and retain top performers. - Ensure all positions are staffed appropriately to meet client requirements. - Perform other duties that assigned by General Manager. REQUIREMENTS: - At least 5 years’ relevant experience in managerial position - Planning, organizing, decision-making, problem analysis and problem solving skill - A great team player and have strong leadership skill - Have people management ability and strategic planning skill - Preferably have working experience in the Airport and / or Hospitality industry