Projects you'll spearhead:
• Hold responsibility for building and leading an Account Managers team
• Ensure a high level of customer retention rate
• Optimize campaigns in order to maximize profits for our clients
• Develop the team to reach operational and financial targets
• Maintain senior relationships with company’s accounts, influence client strategy and act as a leader in problem-solving in case of any significant issues
• Create a deep understanding of customer satisfaction across the team
• Hold responsibility for reporting, forecasting, building and implementing processes
• Implement tools for enhancing account management processes and provide comprehensive training for the team;
• Work closely with international HQ on developing strategic initiatives to increase customer satisfaction.
You’re the one for us if you have:
• At least 5 years’ proven experience in direct client relationships in online performance media with minimum 2 years’ experience in people management
• Previous experience in building and managing a team and experience with b2b accounts
• Demonstrated track record of success in offering outstanding client management and innovation leading to revenue growth (upselling) and customer retention
• Strong analytical and excel / GA skills, with an ability to identify business opportunities/issues, design appropriate tests/analysis, and execute/optimize based on results
• Strong written and verbal communications skills
• Fluency in written and spoken English
• Experience with statistical analysis will be a plus
• Self-motivator
• Positive with a can-do attitude
• Operational and process oriented, organized with outstanding attention to detail.
As part of our team, you will:
• In an engaging role in a new fast-growth project
• In a fully responsible, high potential position with our business in Singapore
• A chance to be a part of a team which shapes the future of online marketing globally.
Think you have what it takes to be our next Head of Account Management? Click ‘Want to Visit’ to learn more from us!