GaiGai
Founded in 2015, GaiGai is the largest and fastest-growing offline dating agency in Singapore. With an extensive database of quality clientele, experienced dating practitioners, modern matching technology and a dedicated events team, GaiGai aims to create meaningful connections for singles from all walks of life. GaiGai also has presence in Taiwan (Paktor Premium), Hong Kong (HeyDouble), Malaysia (Datesmith). For more information, please visit letsgaigai.com.
Responsibilities:
- Plan course of action to recover outstanding payments
- Own and be responsible for all collection activities, KPI to be set around collection rate, including bad debts collections (for all Offline Business Units)
- Generate and produce reports regularly for the management on collections status
- Create and maintain records of bad debts, including reasons for failure
- Locate and contact debtors to inquire of their payment status
- Negotiate payoff deadlines or payment plans
- Handle questions and complaints, investigate and resolve discrepancies
- Create trust relationships with debtors when possible to avoid future issues
- Comply with requirements when legal action is unavoidable
Requirements:
- At least 2 years in Customer Service industry
- Knowledge of relevant legal requirements
- Excellent working knowledge of MS Office and the ability to generate reports for management updates
- Apt in negotiating and persuading
- Ability to speak and write clearly and accurately
- Demonstrated proficiency in typing and grammar
- Knowledge of customer service principles and practices
- Willingness to co-operate with others and work to the greater good
- Multi-tasking capabilities; People-oriented
- Candidates who are available to start immediately or in a short-notice period preferred.
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