PANDORA designs, manufactures and markets hand-finished and contemporary jewellery made from high-quality materials at affordable prices. PANDORA jewellery is sold in more than 100 countries on six continents through more than 7,700 points of sale, including more than 2,500 concept stores. Founded in 1982 and headquartered in Copenhagen, Denmark, PANDORA employs more than 26,500 people worldwide of whom more than 13,200 are located in Thailand, where the Company manufactures its jewellery. PANDORA is publicly listed on the Nasdaq Copenhagen stock exchange in Denmark. In 2017, PANDORA’s total revenue was DKK 22.8 billion (approximately EUR 3.1 billion).

PANDORA’s mission – then and today – is to offer women across the world a universe of high quality, hand-finished, modern and genuine jewelry products at affordable prices, thereby inspiring women to express their individuality. All women have their individual stories to tell – a personal collection of special moments that makes them who they are. That is why we celebrate these moments. That is why we say these moments are unforgettable. Like the story of PANDORA.

The PANDORA story is about a company with a distinctive brand and distinctive products that in just a few years has made the exceptional journey from a local Danish jeweler to a world-leading international jewelry company, with sales in more than 100 countries.

This role offering a high level of customer service at all times, including provision of assistance with service and product information and resolving complaints and problems, streamlining and improving the customer experience wherever and whenever possible. • Respond promptly to customer enquiries via phone, e-mail and live chat for both online and offline • Resolve product or service issues by clarifying the customer’s complaints, determining the cause of the problem, selecting and explaining the best solution to solve the issue and expediting correction or adjustment • Obtain and evaluate all relevant information to handle product and service enquiries • Keep records of customer interactions through our personalised on-line platform • Liaise with Retail Manager and sales team to handle product returns/repairs and protect company assets at all times ensuring a high level of security when handling jewellery • Maintain customer data base (CRM) ensuring data governance and upkeep of VIP program • Manage all customer complaint tracking/ reporting back to the business • Follow-through all feedbacks and keep all records in order Job Requirements •Min GCE 'A' Level/Diploma, or equivalent •Min 2 years' experience with call center environment/customer service will be an added advantage •Possess excellent verbal and written communication skills •Creativity and researching skills •Team player, meticulous and ability to work in fast-paced environment Working location : South Beach Tower Work days : 5 days per week, Monday to Friday Working hours : 9.30am to 6.30pm We like to grow people to the next level and help them shine. So in addition to joining an established, global jewellery brand, you will work with beautiful products and amazing people in a job that will challenge, inspire, develop and reward you. If you feel you have the relevant skills set and are interested in the position then we’d love to hear from you. Click "Want to Visit" Today!