At Twitter, we're shaking things up. The Twitter Intersectionality, Culture and Diversity Team (ICD) launched the #GrowTogether strategy in September 2017. Our mission is to power positive global change by fostering respectful conversations, creating deeper human connections, and encouraging diverse interactions among individuals and teams, across our organization, and on the platform resulting in a more globally inclusive culture and more globally diverse workforce.

We're building a platform where all voices can be heard, creating fun ways for people to express themselves, and growing our business in a way that makes us proud. We innovate, experiment, and move at a fast pace. We’re a learning organization with a growth mindset, and we’re always looking for ways to improve our product and ourselves.

We’re more alike than we think. But, we’re also pretty complex. We come from families and communities with varied interests, viewpoints, and backgrounds which all weave together to make us, us. We all gravitate to places where we can be our true selves. An inclusive culture is important in the workplace, and beyond. So, just be you. We respect it. Review the complete list of Twitter's Affinity Groups and Business Resource Groups, their individual missions, and details on how to get involved. Creating a diverse workforce takes teamwork! We’re learning and respecting our intersectionality and building a culture we can all take part in. The rest is up to every Tweep to make it happen.

Twitter’s Ad Operations team serves as the primary support structure for advertisers and the global sales organization. As Twitter Ads grows in markets around the world, we are expanding our team to ensure continued delivery of world-class support operations. As an Ad Operations Associate, you will.. - Resolve the most complex questions and provide knowledgeable troubleshooting for an array of product issues related to billing, policy, account setup, campaign performance and more. - Provide scaled support for the Global business as well as facilitate high touch assistance and issue resolution for Sellers in your region. - Set the bar for product knowledge, instincts and expertise across the team and serve as a formal and informal manager and/or mentor to other team members. - Identify issues related to product, policy or global process that are affecting the business; work collaboratively with cross-functional teams around the world to resolve - Manage relationships with key stakeholders - often including Senior Managers - across Twitter’s Global Revenue Organization - Monitor patterns and proactively surface proposals to improve quality, productivity and efficiency - Collect, analyze and/or communicate product issues and feedback for the product management and engineering teams - Understand the direct relationship between support efficacy and business performance; identify and drive new solutions to optimize - Directly apply data on the team and individual support quality and productivity to guide day to day execution and inform process innovation The scale and scope of these initiatives will be such that success delivers measurable increases in top-level team KPI’s and/or Twitter’s business metrics. Achieving this will require innovative thinking, top-notch project management, risk-taking, crisp communication, independent prioritization and effective cross-functional coordination. You must have.. - Exceptionally resourceful; fearless in mining available knowledge bases to find answers - At least 5 years of professional experience, with 2 or more in online/user/ad operations - Experience analyzing process flows and devising improvement strategies - Intensely curious about Internet technology, advertising and analytics - Demonstrated ability to effectively work with, guide and/or mentor others - Experience working in a customer/client-facing environment - Experience with online advertising, analytics and social media Are you passionate about technology and have a demonstrated ability to learn quickly? Are you also detail-oriented and capable of quickly learning and applying technical concepts. Come and join us today, simply click on "Want to Visit"! We look forward to hearing from you!