At Carousell, we believe in more than just buying and selling. We believe in the power of possibilities that people bring to the process. Through every buyer, seller and listing, we believe there’s opportunity beyond the transactional. Our mission is to inspire every person in the world to start selling and buying to make more possible for one another, on a global scale. Carousell was founded by Siu Rui, Lucas and Marcus back in August 2012 - whereby the focus is to give our users the tools to solve problems- whether it’s decluttering or earning side income- there are possibilities for everyone. We believe that technology is an enabler to solve meaningful problems at scale. We are crafting the most seamless user experience for people to sell what they don’t need and find what they need. We have a presence in 7 countries and 19 cities around the world, with 250 million listings and counting. Backed by Rakuten Ventures, Sequoia India, Naspers, 500 Startups, Golden Gate Ventures, DBS and EDBI, we continue to enable more people in the world to Share Possible.

As we continue to grow as a company, our Core Values are what keeps us aligned and moves us forward. These are the values that as a company, we live by: Mission First Our mission is to inspire every person in the world to start selling and buying to make more possible for one another. Decisions are always made pointing in that direction, no single person’s ego should come in the way of that. Care Deeply How can we help and better support our community? We strive to be empathetic and connect better with people around us. Solve Problems Carousell started because of our belief in using technology to solve problems at scale. And with this belief deeply rooted in us, is how we’ll always be improving and pushing ourselves forward. Be relentlessly resourceful You can do anything as long as you are relentlessly resourceful. Whenever there’s constraint, we find a workaround. There’s always an answer to a situation and we relentlessly find our way to find an answer and move towards our mission. Stay Humble Even when we have big wins, we always remind ourselves that we are less than 1% done. There’s always room for improvement and we can always be better than we are now.

We believe in taking risks, and really listening to the people who work for us. We believe in late nights at the coffee and throwing ideas back and forth over a cup of coffee. People are the most important part of our company, and we make the time to have fun together. We have Family Friday's at the office, and we've had a lot of fun celebrating Christmas as well. Join the fun NOW!

We are looking for someone who loves challenges and seeks perfection to deliver the best experience to our users while ensuring Carousell marketplace abides by the local laws. The Marketplace Operations team is the eyes and ears of the company. We assist users with their enquiries or when in doubt as well as educate our users with our guidelines and best practices towards successful transactions. You will be responsible for delivering a marketplace that promotes successful transaction through moderation efforts, that includes both manual and automation approach. You will: - Work closely with Trust & Automation Product Team to build and improve our models through analysing patterns and trends, as well as gathering feedback. - Manage the operations in the marketplace to assure the quality of content that leads to positive experience and successful transactions. This includes to: -- Develop and refine manual moderation and automated systems and processes to efficiently and effectively address the content of poor quality or violates our policies and guidelines -- Train and manage a moderation team to be knowledgeable of the workflows and efficient in their role to successfully deliver against the target - Coordinate Carousell's marketplace policies, community guidelines and where applicable, Terms of Service, by working: - Internally with the business, tech and legal teams to set and drive awareness of marketplace policies and guidelines, to deliver a positive experience for users - Building relations with brand owners and regulatory agencies to understand and respect legal requirements - Drive marketplace analysis, by working together with e.g. Data or Business Operations teams to: -- Identify trends both on Carousell and in the market and actively solve for issues related to the quality of content create and analyse reports on the marketplace and effectively present the information to the relevant stakeholders You should have: - 2-3 years of work experience in Operations or similar role - Experience in managing moderation operations and quality issues - Fluent in written and spoken English (a good command in Chinese would be an advantage) - Ability to design and create systems and processes - Excellent communication skills and strong writing ability - Data-driven and passionate about solving problems through data - Familiarity with data frameworks and tools (SQL, R or Excel) - Inquisitive nature to discover and investigate trends or anomalies within the information presented - Detail oriented and able to work efficiently in a fast-paced team environment - Able to visualize and communicate findings and insights in a coherent and logical manner - Collaborative; skilled working with cross-functional peers/teams - Strong written and verbal communication skills; Able to guide conversations effectively. - Time Management; Concentrates his/her efforts on priorities. - Ability to multi-task and remain cool under pressure, organize and work with rapidly changing priorities A love for tech and passionate to make a meaningful impact on the lives of people around you? We would like to hear from you! Click "Want To Visit" to join our dynamic team.