EZ-Link’s core business is in the sale, distribution and management of ez-link cards, as well as the clearing and settlement of all ez-link card transactions generated in transit and non-transit (retail/merchant) sectors. To date, more than 30 million new CEPAS-compliant ez-link cards have been issued. In 2015, EZ-Link unveiled EZ-Charms, its first non-card form factor. EZ-Link continues to set new cashless trends with the “My EZ-Link Mobile” application, the world’s first Near Field Communication (NFC) mobile application for contactless card top-ups; “EZ-Link NFC SIM”, the first NFC payment service on Singapore’s public transit; and “EZ-Pay”, Singapore’s first free card-less ERP payment service. In December 2017, EZ-Link launched the new EZ-Link app to enable users to access EZ-Link’s functionalities and services with ease.

We believe in our people and strive for innovation and continuous learning. We are all about achieving great things and making a difference to our customers.

We are a company that places people at the forefront of the cashless transformation. Our workplace is where ideas are given the opportunity to take root, blossom and make an impact in the world. Into our 15th year of cashless leadership in Singapore, we seek individuals who dare to imagine, think and do. We are committed to help each individual realise their full potential in their career with us.

Do you have what it takes to join our dynamic team at the forefront of innovation to continuously enhance the journeys of our customers? We are seeking for a highly motivated individual to join our Customer Service team. The individual is required to effectively manage customer communications via various customer service channels. The individual must provide exemplary customer service experience to internal and external customers. You will be engaging in... - Case Management -- Managing multiple responsibilities such as vendor communications and social media escalated cases etc. -- Maintain discipline case management, monitor and execute timely and appropriate responses and actions. -- Maintain accurate records of case details and internal/external communications through appropriate feedback channel. -- Proactively identify and communicate current and potential crises in order to minimize disruptions to ongoing business -- Keeping records of all conversations in database in a comprehensible way according to PDPA and confidentiality standards - Customer service -- Investigate and resolve customer issues with stipulated SLAs with required documentation in CRM. -- Conduct, monitor and facilitate investigations through to resolution -- Build sustainable relationships and engage customers -- Strong phone and verbal communication skills coupled with active listening -- Able to manage external vendors effectively If you posses.. - Diploma or equivalent certifications - At least 3 years of working experience in a call centre environment - Proficient in Microsoft Office & Customer Relationship - Management (CRM) systems - Strong communication (verbal and written) and listening skills - Excellent time management and prioritization - Meticulous and detail orientated - Ability to work independently and collaboratively in a team - Positive attitude and willing to take up challenges If you think you are fit for the job, simply click on "Want to Visit". Hurry up, don't miss your chance!