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Turn intelligence into real world impact as a Client Success Manager

Client Success Manager
Full-time

on 2026-01-28

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Turn intelligence into real world impact as a Client Success Manager

Full-time
Full-time

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Kris Rickard

Hi, I’m Kris. I help grow the team at Strider, and one of the things I love most about working here is the conversations we get to be part of every day. Our work sits at the intersection of technology, global risk, and real world decision making, and it genuinely matters to the people we work with. As we continue to build our presence in Japan, I’m excited to meet people who are curious, thoughtful, and enjoy working closely with others. You don’t need to have a perfect background in intelligence or risk. What matters most is that you enjoy learning, asking good questions, and helping customers make sense of complex information. If you’re interested in work that feels meaningful, collaborative, and a little different from the typical SaaS role, I’d love to share more about Strider and hear what you’re looking for next.

Strider Technologies's members

Hi, I’m Kris. I help grow the team at Strider, and one of the things I love most about working here is the conversations we get to be part of every day. Our work sits at the intersection of technology, global risk, and real world decision making, and it genuinely matters to the people we work with....

What we do

Strider is the leading strategic intelligence company empowering organizations to secure and advance their technology and innovation. Leveraging cutting-edge AI technology alongside proprietary methodologies, Strider transforms publicly available data into critical insights. This increased intelligence enables organizations to proactively address and respond to risks associated with state-sponsored intellectual property theft, targeted talent acquisition, and supply chain vulnerabilities.

Why we do

Strider's mission is to protect the ideals and innovations of the free world. The company focuses on safeguarding the future of innovation by ensuring that companies, universities, and governments have the intelligence they need to defend against global strategic competition and threats such as nation-state targeting of industries, intellectual property theft, and supply chain infiltration. Strider believes that strong, secure businesses and research institutions are the backbone of progress and global leadership, and its mission is to support these entities in maintaining security and competitive advantage.

How we do

Add Value: Focus on purposeful actions and measurable results by solving root causes, sharing knowledge, and continuously improving outcomes. It means making work matter beyond just activity, raising quality, and empowering others through constructive feedback and collaboration. Champion the Mission: Translating purpose into impact with urgency, clarity, and commitment. Embrace Humility: Prioritizing collective strength over individual pride, seeking diverse perspectives, and welcoming feedback. Own Your Work: Taking full accountability for outcomes with stewardship, discipline, and continuous learning. Choose Courage: Overcoming fear, facing challenges, and acting boldly to push boundaries and innovate. These values are designed to foster a culture of trust, impact, collaboration, and excellence, ensuring that every action contributes meaningfully to Strider's mission of protecting innovation and strengthening clients and colleagues

As a new team member

Strider is expanding in Japan as more organizations look for better ways to understand global risk and protect innovation. Our customers rely on us not just for a product, but for insight and partnership when making high-stakes decisions. This role exists to help customers get real value from Strider and feel supported as they navigate complex challenges. In this role, you’ll spend your days working closely with customers, helping them understand insights from our platform and supporting their decision making. You’ll collaborate with teammates across sales, product, and intelligence, onboard new customers, and deepen relationships with existing ones. The work is varied, collaborative, and hands-on, with plenty of ownership and room to learn. You don’t need prior experience in intelligence or geopolitics to succeed here. What matters most is curiosity, clear communication, and a genuine interest in helping others succeed. If you enjoy learning new topics, asking good questions, and taking responsibility for outcomes, you’ll feel at home. If this sounds like something you’d enjoy, we’d love for you to apply and start a conversation with us.

What we do

Strider is the leading strategic intelligence company empowering organizations to secure and advance their technology and innovation. Leveraging cutting-edge AI technology alongside proprietary methodologies, Strider transforms publicly available data into critical insights. This increased intelligence enables organizations to proactively address and respond to risks associated with state-sponsored intellectual property theft, targeted talent acquisition, and supply chain vulnerabilities.

Why we do

Strider's mission is to protect the ideals and innovations of the free world. The company focuses on safeguarding the future of innovation by ensuring that companies, universities, and governments have the intelligence they need to defend against global strategic competition and threats such as nation-state targeting of industries, intellectual property theft, and supply chain infiltration. Strider believes that strong, secure businesses and research institutions are the backbone of progress and global leadership, and its mission is to support these entities in maintaining security and competitive advantage.

How we do

Add Value: Focus on purposeful actions and measurable results by solving root causes, sharing knowledge, and continuously improving outcomes. It means making work matter beyond just activity, raising quality, and empowering others through constructive feedback and collaboration. Champion the Mission: Translating purpose into impact with urgency, clarity, and commitment. Embrace Humility: Prioritizing collective strength over individual pride, seeking diverse perspectives, and welcoming feedback. Own Your Work: Taking full accountability for outcomes with stewardship, discipline, and continuous learning. Choose Courage: Overcoming fear, facing challenges, and acting boldly to push boundaries and innovate. These values are designed to foster a culture of trust, impact, collaboration, and excellence, ensuring that every action contributes meaningfully to Strider's mission of protecting innovation and strengthening clients and colleagues

As a new team member

Strider is expanding in Japan as more organizations look for better ways to understand global risk and protect innovation. Our customers rely on us not just for a product, but for insight and partnership when making high-stakes decisions. This role exists to help customers get real value from Strider and feel supported as they navigate complex challenges. In this role, you’ll spend your days working closely with customers, helping them understand insights from our platform and supporting their decision making. You’ll collaborate with teammates across sales, product, and intelligence, onboard new customers, and deepen relationships with existing ones. The work is varied, collaborative, and hands-on, with plenty of ownership and room to learn. You don’t need prior experience in intelligence or geopolitics to succeed here. What matters most is curiosity, clear communication, and a genuine interest in helping others succeed. If you enjoy learning new topics, asking good questions, and taking responsibility for outcomes, you’ll feel at home. If this sounds like something you’d enjoy, we’d love for you to apply and start a conversation with us.
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    Company info

    Founded on 01/2019

    324 members

    10th Floor, Shin-Marunouchi Building, 1-5-1 Marunouchi, Chiyoda-Ku, Minato City, Tokyo 100-6510