The Singtel Group is Asia's leading communications group. We provide a diverse range of services including fixed, mobile, data, internet, TV, infocomms technology (ICT) and digital solutions. Headquartered in Singapore, Singtel has more than 130 years of operating experience and played a pivotal role in the country’s development as a major communications hub. We work closely with our associates, leveraging our scale in networks, customer reach and extensive operational experience to lead and shape the communications industry. Together, the Group serves over 685 million mobile customers around world. Singtel is one of the largest listed Singapore companies on the Singapore Exchange by market capitalisation. The Group has a vast network of offices throughout Asia Pacific, Europe and the USA, and employs more than 23,000 staff worldwide.

Breaking Barriers, Building Bonds We believe that the world is a better place when technology is used to help people and businesses communicate effortlessly. We want to create sustainable long-term growth, to deliver superior returns to shareholders and positive impact to stakeholders.

We make communication easier, faster and more reliable for customers, while delivering value to our stakeholders. Singtel's Core Values underpin our desire to create a unity of purpose across the Group. They reflect our common aspiration to foster a performance-based culture that is open and innovative, and that promotes mutual trust and engagement. 1. Customer Focus Our success is based upon our customer focus. We listen to, and connect with, customers and treat them with dignity and respect. By understanding and anticipating their needs, we make it easy for our customers to do business with us. We aim to offer them value and quality services to enrich lives and enhance business success. 2. Challenger Spirit The creativity and innovation of our people set us apart. We look for better ways of doing business and share a passion for making a difference. When faced with challenges and opportunities, we do not say “Cannot” but ask “Why not?”. We are tenacious and we compete fairly. 3. Teamwork By working as one team with shared goals, we believe we can achieve great things. We value ideas and contributions from everyone. We recognise, respect and value diversity in the team. We develop strong bonds by communicating and sharing knowledge. We encourage open discussion and commit to an agreed position. All of us have a part to play. 4. Integrity Our reputation is based upon our ability to fulfill promises to shareholders, customers and employees. We do so by being honest in our dealings, taking responsibility and being accountable for our actions. We treat everyone the way we would like to be treated. We are proactive in identifying issues and coming up with solutions. We ensure that the highest ethical standards guide us in making decisions. 5. Personal Excellence Leadership and superior performance are achieved through the pursuit of personal excellence. We are committed to doing and being the best. We seek continuous improvement and take pride in what we do. We do things to the highest possible standards. We acknowledge the potential of the individual and create opportunities for all to grow and excel. Together, we celebrate our success and achievements.

Do you have a knack for providing top notch customer service? Interested in being at the forefront of the telecommunications industry? We are looking for our next senior customer care officer. You will interact with customers through phone to provide effective service to every customer by building a personal relationship with each caller, using the appropriate skills, tools and techniques for their requirement and ensuring that each call is either closed or escalated within the agreed timescales by owning each call. Your day-to-day tasks include: - Provide quality customer service to Singtel customers either by telephone or electronically - Respond and follow up promptly to customer inquiries - Handle and resolve complex cases to ensure customer satisfaction - Obtain and evaluate all relevant information to handle enquiries and complaints - Process orders, forms, applications and requests - Record details of enquiries and customer interactions including actions taken - Work effectively with a variety of situations, individual and groups - Communicate and coordinate with internal departments at all levels - Demonstrate effective telephone techniques that meet Quality Assurance standards - Acquire multiple product knowledge to enhance ability to understand customer needs across different Singtel products - Identify processes, procedures and workflow improvements and assist in the implementation - Meet and/or exceed all individual and team Key Performance Indicators (KPI) set by the management The requirements to apply are: - Diploma and above - Candidates with at least 2 to 3 years in customer service/ 1 year call center experience are welcome to apply - Computer literacy (E-mail & MS applications) It will be an advantage for candidates with knowledge in the following area(s): Mobile Technology: Blackberry, iPhone and other Smart phones (Android, Windows 7 & Symbian) Multi-media Technology: ADSL, Wifi and Fiber Broadband - Strong team player and self-driven individual with a positive attitude - Customer-oriented with good interpersonal and communication skills (oral and written) - Pleasant disposition and personality - Highly adaptable to a fast-paced and dynamic environment - Problem analysis and problem-solving skills - Willing to work rotating shifts, if applicable Sounds like your line of work and ready for your next challenge? Click "Want to Visit" to apply and don't forget to brush up your Wantedly profile so that we can get to know you better.