About Hyundai Motor Group Innovation Center in Singapore (HMGICS) Hyundai Motor Group Innovation Center in Singapore is Hyundai Motor Group’s initiative to accelerate its innovation efforts for the human-centered mobility ecosystem. A one-stop advanced manufacturing hub, housing a vibrant ecosystem of researchers, technology, training providers and factory of the future, located in Singapore’s Jurong Innovation District. The center will explore business ideas and technologies that will help define the future business direction for the company. Watch our vision here: https://hmgics.sg/

Customer Experience (CX) Management ● Managing operations of HMGICS Customer Experience content and spaces (brand, product, driving) and tour programs ● Strategise customer experience direction and ensure compliance to protocol ● Manage customer feedback (VOC) response to improve customer service quality ● Safety, vehicle and inventory management in CX spaces ● Implement VIP protocol and manage VIP visits and arrangements Human Resources Management ● CX staff management, including on-stage training, HR scheduling and other HR matters ● Impart HMGICS brand values and philosophy to employees, ensuring the highest quality of customer service ● Carry out performance evaluation and re-training of low-performing employees ● Train employees on safety and emergency response manuals and SOPs Others ● Formulate and propose strategies for customer experience, customer service and process improvements ● Regular reporting to, coordination and communication with Operation Manager ● Cover zones under other Experience Managers when necessary Requirements ● A relevant Bachelor's degree ● Minimum 3-7 years of experience in Customer Service and/or Customer Experience Space Management ● Experience and professional knowledge in customer service, CX management, HR scheduling and training ● Strong communication, leadership and decision-making capabilities ● Reliable, responsible and cooperative ● Experience in planning customer experience programs & employee events will be beneficial ● Professional presentation and briefing skills ● Knowledge of the automobile industry will be beneficial ● Proficiency in MS-Office ● Proficiency in English is required ● Proficiency in Korean language is beneficial for communication with HMGICS Head Office and international visitors ● Shift work including weekends