Situated in the heart of Orchard Road, Singapore’s premier business and shopping district, The Holiday Inn® Singapore Orchard City Centre is only minutes away from the MRT (subway) station, with easy access to entertainment and dining spots as well as renowned medical centres. The doors of our first hotel opened in 1952, and as more than a thousand properties have followed since, Holiday Inn has become one of the most iconic and trusted brands in the world.

The hotel’s high-tech and flexible function spaces offers 1,102 sqm spanning 11 meeting rooms for more than 380 guests, ideal for hosting small to large scale events. We are committed to having leaders who represent the truly diverse global nature of our business and drive our commitment to DE&I in all our markets.

In our hotels and communities all over the world, talented and passionate colleagues deliver True Hospitality for Good, every day. We have outstanding individuals and we value and respect each and every one of them, committed to creating a sense of belonging at IHG and a freedom to be yourself – not just because it’s the right thing to do, but because giving space to a rich variety of backgrounds, experiences and perspectives sparks the innovation and ideas IHG needs to succeed as a global business. Together, we create a diverse and inclusive culture that we know is increasingly valued by millions of guests staying in our hotels, thousands of owners investing with us, and the talent of tomorrow who choose to join us.

Reporting to the Front Office Manager, The Duty Manager oversees the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to guests. Visibility will be a key feature. Job Responsibilities • Reports directly to and communicates with the Rooms Division Manager on all pertinent matters affecting guest service and hotel operations. • Cooperates, coordinates and communicates with other hotel departments as required. • Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff. • Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel and responds to guest needs and resolves related problems. • Supports and assists Front Office personnel and all departments at peak periods and ensure VIPs and priority club guests receive special attention. • Log security incidents and accidents in accordance with hotel requirements. • Promotes inter-hotel sales and in-house facilities, checks billing instructions and monitors guest credit. • Ensures front line staff complies with FIT marketing techniques and maximize sales. • Analyses the rate variance report to ensure rooms revenue control. Job Requirements • Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 2 years’ experience in front office / guest services or related discipline including supervisory experience. • Communication skills when interacting with others. • Has good writing skills, problem solving and organizational abilities. • Proficient in the use of Microsoft Office and Opera System. Employee Benefits • Competitive remuneration that commensurate with skills and knowledge. • Health and dental insurance. • Birthday off / Duty meal / Laundry. • Training and Development Opportunities. • Up to 50% F&B discount at IHG Hotels selected restaurants. • Special employee hotel accommodation rates at all IHG Hotels worldwide. In return for your hard work, you can look forward to a highly competitive salary and benefits package – What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. So whoever you are, whatever you love doing, if you’re ready to make the move to a great new career opportunity, we’ll make sure you’ll have Room to be yourself. Find out more by clicking "I'm interested!" to find out more.