Elitez Pte Ltd is recognised as one of the top Human Resources agency in Singapore. We specialised in the provision of professional HR solutions across different industries with full-time, part-time, temporary staff placements, executive search, payroll, HR advisory services and more.

We want to increase human capital for the benefit of individuals, corporations and societies at large, at a profit that re-injects funds back through the same cycle, by innovation and modern technology, with like-minded people who are here to make a difference.

Elitez Group was formed out of our collective expertise to enable our clients’ growth with quality and timely Human Resource Outsourcing Services. Our commitment towards People Excellence and Operational Excellence serve as the twin pillars supporting the vision of our clients. From outsourcing of business processing to developing internal capabilities through training, We are Your HR Partner.

Our client, a leading multinational corporation in the aviation industry, is undergoing expansion and seeking to add members to their Customer Service Team. As a part of this team, your role will be pivotal in providing outstanding customer service, upholding a positive brand image, and ensuring customer satisfaction. Job Responsibilities 1) Pre-Boarding Passenger Duties: • Prior to passenger boarding, responsibilities include printing the flight load and flying time, activating the GMID (Gate Management Information Display), turning on the BGR (Boarding Gate Reader), and confirming that the BGR bins are empty. • Verifying that the names on passengers' passports match the names on their boarding passes for the departing flight. Checking flight details such as flight number and flight date to ensure passengers are on the correct flight. • Collecting passengers' boarding passes and addressing/rectifying boarding prompts, such as seat changes or situations where a passenger has already boarded. 2) Passenger Boarding Duties: • Verify passengers' names on passports match boarding passes. • Check flight details to ensure passengers are on the correct flight. • Retrieve boarding passes and address boarding prompts. • Count boarding pass stubs upon embarkation. • Issue arrival station disembarkation cards. • Direct passengers to the aircraft as needed. • Escort last passenger and perform gate sweep. • Assist with proper offloading procedure at the gate. 3) Arrival Handling Duties: • Meet and greet passengers at arrival gates. • Direct passengers to relevant locations (immigration, baggage collection, connecting flight gates, transfer counters, etc.). • Provide arrival and flight connection information. 4) Disruptions Handling Duties: • Provide latest information on flight delays. • Attend to passengers' needs. • Facilitate transfers and re-bookings. • Issue meal vouchers. • Assist with CIQ (Customs, Immigration, and Quarantine), duty-free bond for hotel-bound passengers. Job Requirements: • GCE ‘N’ Level and above. • Positive attitude with excellent customer service skills. • Good Interpersonal Skills and Tech-Savvy. Job Benefits • Concierge Experiences. • Flexibility in Shifts. • Transportation Claims. If you're excited by this opportunity, click "I'm interested!" to speak with our team.