Job Overview: The Customer Support team provides daily service and technical support for LiveU’s customer based in Japan. Team members work in regular daily working hours and on-call shifts during off hours (nights and weekends), communicating with Global T1 support team and T2 engineers in LiveU on a daily basis. The support engineers are very well familiar with all LiveU’s products on the user level and have a basic understanding of how to troubleshoot issues. Key Responsibilities: · Provide outstanding and exceptional customer service. · Deliver prompt and professional solutions for customer inquiries via phone, and email. · Resolve product and/or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem. · Provide a wide variety of services related to LiveU’s products. · Answer product and service questions. · Maintain documentation of customer inquiries and responses for future reference. · Work closely with numerous stakeholders and departments within the company. · May need to provide support off working hours in special cases. · Operational technical related activities 求める人材: Required Skills: ·1-2 years of customer support experience in hardware, an advantage for software-based tech companies. · Technical education or background. · Proficiency in Japanese (native level) and English (business level), verbal and writing skills. · Ability to work evening and weekend shifts. · Excellent communication and presentation skills. · Team Player. It can be applied this position from below link as well. https://www.comeet.com/jobs/liveu/90.00C/japan-support-engineer/99.022