【What you will do】 • Hold responsibility for building and leading our Account Managers team; • Ensure a high level of customer retention rate; • Develop the team to reach operational and financial targets; • Maintain senior relationships with company’s accounts; • Create a deep understanding of the customer satisfaction across the team; • Hold responsibility for reporting, forecasting, building and implementing processes; • Implement tools for enhancing account management processes and provide comprehensive training for the team; • Work closely with international HQ on developing strategic initiatives to increase customer satisfaction. 【We offer the chance to work】 • In an engaging role in a new fast-growth project; • In a fully responsible, high potential position with our business in Japan (managing our biggest team of 15 people and reporting directly to the country manager); • With a chance to be a part of an international team which shapes the future of online marketing globally; • Opportunity for professional development and growth as we grow fast in the region; • Flexible work style: flex time & remote work available; 【Ideal personality & additional nice to have skills】 • Self-motivator with a positive, can-do attitude; • Strong written and verbal communications skills; • Experience in AdTech, E-commerce, performance marketing etc; • Experience working in a global company or with a global team. 【Requirements】 • Around 5 years of experience in client relationships in the digital marketing industry; • Around 2 years’ experience in people management; • Track record of success in offering outstanding client management and innovation leading to revenue growth (upselling) and customer retention; • Analytica; skills and excel / GA skills, with an ability to identify business opportunities/issues, design appropriate tests/analysis, and execute/optimize based on results; • Business level English, and fluent Japanese.