Job Description:
• Provide 7x24 shift NOC operations, such as remote hand service, customer support, hotline, etc.
• Perform remote hand service based on the customer.
• Supervise Vendors to carry out scheduled NOC maintenance, structure cable installation, cross-connect installation, rack installation, etc.
• Escort customers for Data Halls visit.
• Escalate problem/incident to tier 2 engineers or shift manager.
• Incident handling.
• Assist Manager / Engineer to handle Customers’ IT equipment racks & equipment move-in.
• Perform cable connection test for Customers’ IT equipment
• Assist Manager to update Inventory list / Asset list …etc.
• Temperature monitoring
Job Requirements:
• Higher Diploma or higher in IT/Network/Communication-related subject
• Good working attitude
• Minimum 1 years experience of NOC operation in the Data Centre/Telecommunications industry
• Familiar with NOC resource management, such as rack space, cable management … etc.
• Shift duty required
• Provide 7 x 24 Emergency service
• Good command of both oral and written English and Chinese (Mandarin)
•Good written and verbal communication skills in English and Mandarin to communicate with Chinese-speaking customers and escort Chinese-speaking customers for Data Halls visits)
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