Nikhita Iyer

Zilingo / Project Manager

Singapore

Nikhita Iyer

Zilingo / Project Manager

Singapore

Nikhita Iyer

Zilingo / Project Manager

Why not create your own Wantedly profile?

Showcase yourself and your experiences to bring your professional story to life.

Join

Project Management, Brand Experience, Business Development and Process Improvement

Project management, brand experience and business development professional with over 4 years’ experience across multiple geographies • Implemented CRM and Process Improvements (SOPs), managed Social Media and Loyalty platforms, Analysed Data to create one stop solutions • Handled diverse B2B & B2C product portfolio, performance frameworks and worked closely with marketing, operations, analytics & credit teams.

In the future

Ambition

In the future

I wish to be a subject matter expert, part of the senior management in the firm that I passionately work for, without leaving behind my curious learning traits and pro activeness, alongside being a popular figure who has a positive influence on the people around.

Sept 2014
-
May 2018

Head of Customer Success & Contact Center Operations

Sept 2014 - May 2018

Managed and Lead a large team over-viewing Customer Experience Operations, Driving Sales through Cross selling/Upselling, Retention & On-field Operations, Maintaining Service Level Standards, Working closely with other teams to target & position products for Business Development in line with the Vision of the Company. Improved Service Levels from Industry Standards of 75% to 90%, enhanced Monthly S

May 2017
-
Nov 2017

Air Arabia

7 months

Senior Supervisor for New Acquisition, Social Media & Crisis Management

May 2017 - Nov 2017

Lead an Acquisition Team that focused on generating new customers/leads, retention & deeper penetration by exploring different channels, developing new methods & products, and making use of data mining. Achieved over 82% increase in revenue, dissolved bottlenecks & ensured sale at each touch point.

May 2014

University of Pune

MBA

May 2014

Gold Medalist, Merit Scholarship Holder, Dean Roll of Honor

May 2013
-
July 2013

ITC Ltd.

3 months

Market Research & Brand Analysis(Intern)

May 2013 - July 2013

Explored industry scenario through intensive market research. Studied in depth the purchase pattern and consumer behavior towards brand. Created & ensured brand loyalty for the product that was newly launched(Engage Deodorants), provide complete support in terms of managing customer feedback, acceptance & reviews after the launch of the product.

June 2011
-
June 2012

RM PLC

1 year

Project Coordinator

June 2011 - June 2012

Provided sales support & facilitated order coordination for teams both on shore & off shore until complete resolution. Worked across teams to ensure customer fulfillment and a all-in-one experience to clients.

May 2011

University of Kerala

B. Tech

May 2011

Specialized in Electronics and Communication

Project Manager
Present

Present

Manage key projects such as Brand Experience, Business Process Setup and Digital Automation within the business, across all departments, including conducting market and business research

Gold Medal, Merit Scholarship, Dean's Roll of Honor

Oct 2014

Social Media, CRM and Digital Projects

->Developing Facebook & WhatsApp channels, Mobile Application & E-Commerce Portal for New Acquisition and Customer Penetration. ->Integrating CRM platforms to Transform Processes as a part of project management. ->Mining Big Data for Lead Generation, breaking down patterns and constructing varied Marketing Campaigns.

Digital Automation, Business Process Setup and Improvement, Brand Experience


Skills and qualities

Planning

0

Numerical data management

0

Project Manager

0

Marketing Communication Management

0

Customer Relationship Management

0

Accomplishments/Portfolio

Digital Automation, Business Process Setup and Improvement, Brand Experience

Social Media, CRM and Digital Projects

Awards and Certifications

Gold Medal, Merit Scholarship, Dean's Roll of Honor

Oct 2014


Languages

English - Professional, Hindi - Professional, Other - Professional